preferred_name: Patient provided a response other than "completely true" for the question of patient felt heard and understood by this provider and team
preferred_name_lc: patient provided a response other than "completely true" for the question of patient felt heard and understood by this provider and team
label: Patient provided a response other than "completely true" for the question of patient felt heard and understood by this provider and team
label_lc: patient provided a response other than "completely true" for the question of patient felt heard and understood by this provider and team