preferred_name: A transfer of care protocol or handoff tool/checklist that includes the required key handoff elements is not used
preferred_name_lc: a transfer of care protocol or handoff tool/checklist that includes the required key handoff elements is not used
label: A transfer of care protocol or handoff tool/checklist that includes the required key handoff elements is not used
label_lc: a transfer of care protocol or handoff tool/checklist that includes the required key handoff elements is not used