label: Empathize and validate experience (e.g., That's a lot to deal with; I'm sorry that this is happening; It sounds like that really hurt you; I understand; That would make me angry too)
label_lc: empathize and validate experience (e.g., that's a lot to deal with; i'm sorry that this is happening; it sounds like that really hurt you; i understand; that would make me angry too)